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DOCUMENTS

FULL SERVICE SHOPPER ACCOUNT ACCESS GUIDELINES FULL SERVICE


SHOPPER ACCOUNT STANDARDS 


At FP&SS LLC, operating as Next Dlvry, we value our relationships with Full Service Shoppers and aim to collaborate with professionals who not only meet but exceed Customer expectations. We expect Shoppers to follow industry standards and comply with relevant legal obligations. 


These Full Service Shopper Account Standards are designed to ensure both Shoppers and Customers can utilize the Next Dlvry platform in a safe, professional, and satisfying manner. Failure to adhere to these Standards may lead to restrictions or loss of access to the platform. In some cases, Next Dlvry may need to conduct an investigation, during which a Shopper’s account may be temporarily suspended until a decision is made. 


Next Dlvry maintains a zero-tolerance policy toward discrimination based on race, color, national origin, ancestry, religion, age, disability, gender, sexual orientation, gender identity, marital status, military service, or other protected characteristics. 


1. Safety Obligations 


The safety of all individuals—Shoppers, Customers, and the general public—is paramount at Next Dlvry. Shoppers must contribute to a safe environment, and any actions that may jeopardize the safety of others could result in the termination of a Shopper's platform access. This includes: 

● Carrying weapons while providing services, unless explicitly allowed by state law.

● Engaging in violence, threats, or aggressive behavior. 

● Using profane, abusive, or threatening language. 

● Harassing Customers for tips, payment, or refunds. 

● Theft or shoplifting. 

● Unwanted personal contact or making invasive inquiries. 

● Unwelcome physical interaction or harassment. 

● Consuming alcohol or drugs while providing services. 

● Causing property damage during service. 

● Discriminatory behavior, such as using slurs or offensive gestures. 

● Bringing unauthorized individuals, including minors, during service. 

● Tampering with food packaging or failing to use insulated bags when necessary. 


2. Legal Compliance 


Shoppers must follow all relevant laws and regulations when using the Next Dlvry platform. Violations of the law may result in suspension or deactivation, including: 

● Breaking any federal, state, or local law while working. 

● Failing to maintain appropriate vehicle insurance. 

● Disregarding legal obligations for alcohol or prescription deliveries, such as checking IDs. 

● Providing false information about weighed goods.


3. Sexual Harassment 


Next Dlvry enforces a strict no-tolerance policy toward sexual harassment, which includes: 

● Unwanted advances or inappropriate comments. 

● Displaying suggestive or inappropriate materials. 

● Making derogatory jokes or remarks. 

● Physical actions that make others uncomfortable, such as blocking someone’s movement. 

All reports of harassment will be thoroughly reviewed, and Shoppers are protected from retaliation when filing a complaint or participating in investigations. 


4. Background Check Concerns 


Next Dlvry conducts background checks to ensure Shoppers meet required safety standards. If these standards are not met, platform access may be restricted or denied. 


5. Service Quality 


Shoppers are expected to meet Customer expectations and consistently provide high-quality service. Repeated complaints from Customers or retail partners may result in account deactivation. This includes: 

● Delivering food that is spoiled, damaged, smells of smoke or has pet hair on packaging 

● Consistent failure to complete orders on time or as instructed. 

● Not using insulated bags to preserve food quality. 


6. Confidentiality Violations 


Customer privacy is critical. Shoppers must safeguard all Customer information and refrain from: 

● Sharing or storing personal Customer details. 

● Bringing unauthorized people during deliveries. 

● Taking or distributing screenshots of the Shopper app with Customer data. 

● Contacting Customers outside the scope of their current service. 

Failure to protect Customer confidentiality could result in permanent deactivation or legal action. 


7. Communication, Receipts, and Refunds 


● Submit clear and legible receipts after each shopping trip. 

● Keep original receipts for 30 days but do not hand them over to Customers. 

● Process refunds as instructed by Next Dlvry Customer Support on the same day. 

● All financial transactions, including refunds, must go through the Shopper’s Stripe account. 

● Communication with Customers should remain professional and limited to the order at hand. 


8. Fraudulent Activity 


Any fraudulent behavior will lead to immediate account termination. This includes:

● Misuse of Customer payment information. 

● Participating in or promoting deceptive activities. 

● Abusing loyalty programs or coupons. 

● Allowing others to perform services using your account. 

● Providing false details during account setup or in communications with Next Dlvry. 


9. Dress and Appearance Guidelines 


Although Next Dlvry respects the independence of our Shoppers, we encourage maintaining a professional appearance to foster Customer confidence. While formal attire is not required, Shoppers should consider the following: 


● General Appearance: Shoppers should be well-groomed and appear neat at all times.

● Shirts: Shirts with sleeves are recommended for a polished look. Buttoned shirts should be fastened appropriately, excluding the top button. Avoid excessively tight or revealing tops. 

● Bottoms: Shorts, skirts, and dresses should be no shorter than 4 inches above the knee. Skin-tight clothing is discouraged to maintain a professional appearance. 

● Coverage: Ensure your clothing offers proper coverage, avoiding exposed cleavage, midriff, or undergarments. 

● Footwear: Closed-toe shoes are recommended for safety reasons, and shoes should be worn at all times. 

● Pajamas and / or Swimwear: Wearing pajamas, sleepwear, or swimwear while representing Next Dlvry is discouraged. 

By following these guidelines, Shoppers help present a professional image and elevate the Customer experience. 

10. Additional Standards 

These guidelines are not exhaustive. Next Dlvry reserves the right to deactivate a Shopper’s account for violations of any agreement or behavior deemed harmful to the platform's safety, integrity, or functionality. Updates to these standards may occur as necessary. 


Appealing a Deactivation 


If your account has been deactivated and you believe this was done in error, you can submit evidence to appeal by replying to the email notification from our Trust & Safety team.


© 2024 Next Dlvry. Next Dlvry is a product of FP&SS LLC - Founded April 21, 2023.
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